Medical Records

We offer two ways to access your medical records from hospital care:

1. Online Access to Medical Records

MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Note: some medical records may only be available through our hospital Medical Records office.

MyHealthOne Patient Portal

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2. Access to Hard Copies of Medical Records (patient requests)

Please complete the following steps to obtain a paper copy of your medical records:

1. Print and complete the Medical Records Release Form:
   • Medical Records Release
   • Formulario de solicitud de registros médicos
2. Complete, sign and date the form. In order to verify your identification and validate your authorization, we require that you include a legible copy of a valid photo I.D. (e.g., driver's license, military I.D. or state I.D.)
3. Fax to: (470) 589-2665 or email. If you are unable to fax or email your request, mail to:

   Tulane Lakeside Hospital Medical Records Department
   4700 S I 10 Service Rd W
   Metairie, LA 70001

4. If needed, call (800) 367-1500, option 2 to check on the status of your request.

Instructions may differ by practice. Please contact your physician’s office for guidance.

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax or email a written request on their letterhead or fax coversheet indicating the patient’s name, date of birth and date of visit in the facility.

Fax: (470) 589-2665

Phone: (504) 780-4520

Requests should be sent from your insurance company, attorney, or Disability Determination Service and emailed or mailed to the address below:

Tulane Lakeside Hospital Medical Records Department
4700 S I 10 Service Rd W
Metairie, LA 70001

If needed, call (800) 367-1500, option 2 to check on the status of your request.